### **Role Overview:**
We are seeking an **AI Specialist** with expertise in **prompt engineering, AI voice agent configuration, and LLM agent architecture**.
This role will focus on **building, refining, and evaluating AI Voice Agents** used for inbound reception, lead intake, and outbound follow-up via platforms such as **Retell, Regal, Salesforce**, and potentially **ElevenLabs**.
This position is ideal for candidates who can combine **conversational design, prompt engineering, and AI evaluation best practices** to create reliable, compliant, human-equivalent voice experiences at scale.
Over time, the role will expand to support broader AI initiatives, including internal AI tooling evaluations, contributing to AI policy, and assisting with **Salesforce Agentforce development**.
### **Key Responsibilities**
**AI Voice Agent Design & Configuration**
* Build and refine voice agents using Retell, Regal, or related tools.
* Design structured prompts, instruction layers, and sub-agent workflows.
* Configure advanced agent features such as knowledge bases, MCPs, webhooks, and tool calling.
* Implement best practices for temperature, top-p, frequency penalties, guardrails, memory management, SSML, voice selection, and tone tuning.
**Agent Evaluation, Testing & QA**
* Conduct pre- and post-deployment evaluations using agent observability tools.
* Assess audio quality, turn-taking behavior, latency, accuracy, and compliance.
* Review call transcripts to identify behavioral drift or hallucinations.
* Document findings and make recommendations for iterative improvements.
**Cross-System Integration & Workflow Support**
* Configure integrations between voice agents, Salesforce, and Regal.
* Work with webhooks, JSON payloads, and structured outputs to ensure accurate data capture.
* Collaborate with engineering and operations teams to troubleshoot workflows.
**AI Strategy, Governance & Enablement**
* Contribute to AI guidelines and responsible-use policies.
* Evaluate third-party AI tools for security, reliability, and compliance.
* Document agent designs, prompts, and best practices.
* Train internal stakeholders on agent behavior and updates.
**Future AI Work**
* Support Salesforce Agentforce development.
* Assist with RAG (Retrieval-Augmented Generation) implementations.
* Contribute to internal generative AI projects.
### **Required Qualifications**
* Hands-on experience with AI voice agents, LLM agents, chatbots, or similar conversational AI systems.
* Demonstrated **prompt engineering skills** with portfolio, samples, or transcripts.
* Familiarity with Retell, ElevenLabs, or similar AI voice platforms.
* Strong knowledge of LLM concepts: temperature, top-p, hallucinations, context windows, guardrails, memory, etc.
* Comfortable with webhooks, JSON, APIs, and multi-system integrations.
* Experience with evaluation tools or AI quality methodologies.
* Ability to analyze call transcripts and identify improvement opportunities.
* Excellent written communication and documentation skills.
### **Preferred Qualifications**
* Experience with IVR or conversational AI systems: Regal, Twilio, Genesys, Five9, Dialogflow, Amazon Lex.
* Familiarity with AI evaluation/observability platforms.
* Knowledge of legal intake workflows or call center operations.
* Exposure to the Salesforce ecosystem.
* Basic JavaScript or Python knowledge.
* Experience with RAG systems or vector databases.
**Preferred Certifications or Training**
* Conversation Design Institute certifications
* OpenAI or DeepLearning.AI prompt engineering coursework
* Google Cloud Generative AI Certification
* Microsoft Applied Skills – LLM App Development
* IBM Applied AI Professional Certificate
**To Apply:** Submit your resume demonstrating your experience with AI voice agents, LLM agents, or conversational AI projects.
...and unlimited earning potential . Why Join Us? No experience required we provide full training and mentorship Remote work... ...anywhere in the U.S. Flexible schedule set your own hours High commissions get paid what youre worth Growth potential...
Job Description Do you love to cook? Are you passionate about food? As a Cook on our team, youll help bring recipes to life while being able to flex your creativity! Surrounded by fresh ingredients and the best equipment, youll be immersed in a world that goes beyond...
Location San Francisco Description Firefighter-San Francisco Fire Department (H002) ~698 2nd St, San Francisco, CA 94107, USA ~Full-time ~Certification Rule: Rule of the List ~Exam Type: Continuous ~Job Code and Title: H002-Firefighter ~Fill Type...
...and speak English. Must be able to analyze data and draw logical conclusions and recommendations from the data. OVERVIEW: Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates...
...Washington D.C. would like to have one-to-one General Brazilian Portuguese classes. Some details about the course: The student... ...level: Beginner. Students age group: 2534. Main focus: Speaking skills. The ideal teacher should: Be a native Brazilian...