Job Description
GENERAL PURPOSE OF JOB
A Catering & Event Producer is responsible for assisting with all aspects of event planning, management, and execution, servicing social and corporate clients throughout Southern California in support of the Catering & Event Production Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Uphold the high standards of 24 Carrots' handbook and
Represent and uphold the 24 Carrots core values: Trustworthiness, Collaboration, Service Excellence and Dedication
Assist with the planning and management of all aspects of events from contract signing through event execution and completion
Provide excellent customer service and expertise to clients, supporting them throughout the planning process, day-of at their event as needed, and following the event ensuring customer satisfaction and retention
Work with clients to gather all necessary information to ensure event setup & execution details are accurate and all information is efficiently communicated to the staff
Communicate and distribute event information to appropriate internal staff and managers, working directly with all other departments to ensure all event details are accounted for
Process correspondence (internal & external), proposals, contracts, and BEOs accurately, and in a timely manner
Conduct in-house tastings, as needed, for social/wedding/corporate events after event booking
Conduct detailing meetings, as needed, for larger detailed events
Attend site visits with the Catering & Event Production Manager, creating space plans/event layouts when necessary
Manage outsourced vendor services for events, including placing/confirming orders, communicating event details, directing on-site as needed, and processing invoices in a timely
Assist with on-site execution of events, as needed, from installation, delivery, and setup through dinner service, and on occasion through to event conclusion.
Work with a sense of urgency and duty to actively complete work assignments with detail, accuracy, and a focus on the customer experience.
Develop and maintain relationships with industry partners & outside
Attend weekly sales team and weekly BEO review
Other duties as assigned by the Catering & Event Production Manager
SUPERVISORY RESPONSIBILITIES
Indirectly supervise onsite staff, as needed. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing onsite work, addressing complaints, and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Professional, enthusiastic, responsible, and dependable team player
Highly organized with meticulous attention to detail
Can work well under pressure
Excellent verbal and written communication skills with the ability to prepare and deliver clear, concise reports and presentations that are understandable by the target audience
Project management experience with the ability to manage on-going multiple priorities
Exceptional customer service skills
Self-motivated, takes initiative and willing to acquire new skills
Willingness to work in a collaborative environment with co-workers from diverse technical backgrounds
Ability to plan, service and supervise a variety of events with the assistance and cooperation of other staff members
Ability to anticipate equipment and other logistical needs for individual events
Proven ability to deal in a professional and cordial manner with the public attending events
Ability to quickly identify and resolve problems
Ability to function independently and intuitively in a fast-paced environment
Strong logic and reasoning skills to identify strengths and weakness of alternative solutions and approaches to issues as they arise
Ability to exercise sound judgement and make proper decisions in handling incidents at all types of events.
Ability to compile and maintain records pertaining to
Ability to manage confidential information and maintain its integrity
Strong computer skills that include proficiency with MS Office and Google applications, Catering and CRM software
High level of personal hygiene
Current California Food Handler's card required
Local travel is required
EDUCATION AND/OR EXPERIENCE
The requirements listed below are representative of the knowledge, skill, and/or ability required. College degree in Business Administration, Marketing, Management, Hospitality or another business-related field. Bachelor's degree preferred.
Minimum 2 years of experience within the hospitality industry that includes quantifiable success in an event planning and/or production role.
Basic knowledge of catering, event coordination and operations, including pre-event planning, vendor management, on-site logistics and event execution.
General interest in food, menu design, and creative event
Experience in working in a computer environment utilizing Microsoft Word, Excel, PowerPoint, CRM and sales/event management programs.
Reliable transportation and clean driving record
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. 24 Carrot Catering and Events
Job Tags
Contract work, Local area,