Job Description

The Chief Operating Officer (COO) is a key member of the executive team, reporting directly to the CEO. The COO will be responsible for overseeing end-to-end operations across the organization, including clinical laboratory operations, customer experience, logistics, and operational strategy. The role requires a disciplined operator with deep experience building scalable systems and processes in a fast-growing diagnostics or healthcare organization. This individual will ensure operational excellence, cross-functional alignment, and a culture of continuous improvement.

Education and Experience:

• Bachelor’s degree in Business, Healthcare Administration, or related field; Master’s degree (MBA or MHA) preferred.
• 10+ years of progressive leadership experience in operations within healthcare, diagnostics, biotech, or a related field.
• Prior experience as a member of an executive team and reporting directly to the CEO.
• Strong understanding of clinical laboratory operations and customer experience optimization.
• Experience leading in high-growth and/or private equity-backed environments.
• Proven success in developing scalable operational systems and processes.

Key Responsibilities:

• Oversee and align all core end-to-end operational areas, including clinical operations, customer experience, logistics, and business operations.
• Align operational strategy with company goals, ensuring quality, efficiency, and scalability.
• Design and implement operational processes that support compliance, productivity, and exceptional customer experience.
• Partner with executive leadership on strategic initiatives and organizational readiness for long-term growth.
• Oversee quality assurance and continuous improvement initiatives across core operational functions.
• Optimize cost structure and resource utilization while maintaining high standards of service and compliance.
• Build and lead high-performing teams through mentorship, performance management, and clear KPIs.
• Partner cross-functionally with finance, commercial, and clinical teams to support overall business objectives.

Skills and Competencies:

• Strong strategic and operational acumen
• Clear alignment with the company’s values
• Strategic thinker with a high level of discipline and ownership
• Leadership in complex, regulated environments
• Ability to translate strategy into execution
• Collaborative and adaptable, with strong change management capabilities
• Expertise in quality systems, SOP development, and lab accreditation processes
• Data-driven decision-making and performance analysis
• Excellent communication and executive presence

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