Job Description

Work as the front line service representative handling the daily needs of Credit Union members.

KNOWLEDGE AND SKILLS:

Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position. EDUCATION: High School Dipolma/GED

YEARS OF EXPERIENCE:

REQUIRED SKILLS AND KNOWLEDGE:

LICENSES & CERTIFICATIONS:

RESPECT

• Is polite and tactful when dealing with customers
• Maintains confidentiality at all times
• Promotes and values the diverse beliefs and needs of other associates, patients, physicians and community
• Is attentive to instructions and asks questions to increase understanding

TEAMWORK

• Works cooperatively within department and other areas
• Meets department needs with flexibility
• Voluntarily assists others when his/her own work if finished
• Promotes a pleasant work environment
• Adapts to changing conditions in a calm and productive manner

INTEGRITY

• Presents a positive image of the Health Alliance
• Adapts to changing condition in a calm and productive manner
• Actively participates in in-service, unit meetings, conferences
• Promotes the Health Alliance as an ethical organization by governing word and actions by honesty
• Is attentive to instructions and asks questions to increase understanding
• Deals with conflict in an appropriate and timely manner
• Uses proper lines of communication to keep others informed or to address problems

SATISFACTION

• Makes customer service a top priority
• Eagerly provides assistance to others
• Listens to, identifies, and responds quickly and appropriately to customer needs

IMPROVEMENT

• Completes duties with the highest level of quality, meeting or exceeding customer expectations
• Willingly accepts new ideas and suggestions
• Continuously looks for and suggests ways to do things better
• Strives for higher quality outcomes and increased satisfaction
• Functions as a productive and resourceful member of groups/teams/committees

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