At AgencyCRM.com, we connect businesses with certified professionals worldwide, helping companies grow with the right support. We are expanding our team and currently seeking a Customer Service Representative to provide excellent support to our clients and ensure a smooth customer experience.
This is a beginner-friendly role—perfect for those who want to start their online career. No prior experience is required as training will be provided!
Responsibilities
* Respond to customer inquiries via email, chat, or phone in a timely and professional manner.
* Provide accurate information about products, services, and processes.
* Handle customer concerns, complaints, and issues with patience and empathy.
* Escalate complex issues to the appropriate team when needed.
* Keep records of customer interactions and update CRM tools.
* Support the team with other administrative or service-related tasks as required.
Requirements
* No experience required; full training will be provided.
* Basic computer skills (typing, Microsoft Office/Google Workspace).
* Strong written and verbal communication skills.
* Good problem-solving abilities and attention to detail.
* Ability to remain calm and professional in challenging situations.
* Self-motivated and able to work independently.
Benefits
* Flexible work schedule (work from home).
* Performance-based incentives.
* Career growth opportunities within the company.
* Supportive team environment where your skills are valued.
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