Bachelor's degree or above, with more than 2 years of cross-border e-commerce customer service experience (those with experience in Southeast Asian platforms such as Shopee, Lazada, and TikTok Shop are preferred). Proficiency in English (able to use it as the main working language); proficiency in Southeast Asian languages such as Vietnamese and Indonesian is a plus. Possess good communication and expression skills as well as adaptability. Be responsible and patient, have a strong sense of service, and be able to handle problems independently and maintain customer relationships. Be able to adapt to the work rhythm of Southeast Asian e-commerce and have a certain ability to work under pressure. Be familiar with Excel, customer service systems, and office software; those with data analysis experience and multi-store customer service management experience are preferred. Be responsible for the daily customer service work of stores on Southeast Asian e-commerce platforms such as Shopee and TikTok Shop. Respond to buyers' messages in a timely manner and answer questions related to products, orders, logistics, and after-sales services. Handle return and exchange requests, complaints, and disputes, maintain the store's good rating, and improve customer satisfaction. Be familiar with the platform rules and policies of various Shopee and TikTok Shop sites, ensure that the communication and handling processes are compliant, and promptly feedback the latest rules and customer needs to the team. Assist in formulating and optimizing customer service processes and script templates to improve response efficiency and conversion rates. Collect customer opinions and market feedback, maintain communication with the operation and product teams, and promote the optimization of services and products. Complete other customer service-related work assigned by superiors.
...School Caretaker At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced... ...helping them to shine. The caretaker will be responsible for the maintenance, presentation and security of the site buildings, observing...
&##127775; We're Hiring: Anesthesia Support Technician! &##127775; Join a respected healthcare team supporting surgical services at a high-acuity hospital. As an Anesthesia Technician , youll play a vital role in preparing, maintaining, and troubleshooting anesthesia...
Health Advocates Network is currently seeking an **Mental Health & Substance Abuse Social Worker** to work at a facility in **Lansing,... ...the juvenile justice system or in aninstitution, camp, school, community center, youth rehabilitation program, mental healthor...
...Ritual Hot Yoga is looking for Full-Time Yoga Teachers. Ritual Hot Yoga is more than a mission, more than a practice, it is a yoga community held together by the fabric of its exceptional teachers. Interested in joining the Crew? Full-time teachers at Ritual are salaried...
...Overview Esris global geocoding solutions support key challenges such as locating addresses and places on a map, discovering whats at a known location or adding location information to large tables of records. Bring your passion for Software Development to help us...