Customer Service Specialist II Job at eTeam Inc, Somerset, NJ

UnZKdEJqOExUN3hpYWIxVjJ4aVFMOWFDY3c9PQ==
  • eTeam Inc
  • Somerset, NJ

Job Description

CW-Customer Service Specialist II:

  • The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services.
  • Under moderate supervision, this job is the first line of support to resolve routine customer issues.
  • The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.

Key Responsibilities and Duties:

  • Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
  • Provides outstanding customer service to ensure service levels are achieved and exceeded.
  • Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
  • Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Refers customers to published materials, secondary sources, or more senior staff.
  • Documents customer feedback and complaints.

Educational Requirements:

High School Preferred;

Work Experience:

No Experience Required;

Physical Requirements:

Sedentary Work. Career Level 2IC.

Job Tags

Work experience placement,

Similar Jobs

Cigna

LPN - Evernorth - Commerce GA Job at Cigna

 ...high quality, affordable services where they work and live. Our Evernorth Workplace...  ...expect from you : Graduate of approved LPN/LVN program Current licensure as a...  ...Commerce GA. If you will be working at home occasionally or permanently, the internet... 

GRAETZ MFG., INC.

Welder/Fabricator Job at GRAETZ MFG., INC.

 ...machines, such as lathes, cutters, shears, borers, millers, grinders, presses, drills, and auxiliary machines, to make metallic and plastic workpieces. Weld separately or in combination, using aluminum, stainless steel, cast iron, and other alloys. Use fire suppression... 

SelecSource

Investigator Job at SelecSource

 ...Investigator Position Type: Temporary (JanuaryApril), with potential for permanent placement Schedule: High-volume workload; collaborative team environment About the Role: SelecSource is seeking a motivated and detail-oriented Investigator to support background... 

Lifeskills Connection Inc.

Admissions Counselor Job at Lifeskills Connection Inc.

 ...Proficiency with advanced Microsoft Office applications including Word, Power Point and Excel Experience Bachelor's degree in human services, psychology, counseling, education, social science, business, communications, or closely related field; or Associate's... 

Oregon State University

University Relations and Marketing Executive Assistant Job at Oregon State University

University Relations and Marketing Executive Assistant Location Corvallis, OR : University Relations and Marketing Executive Assistant...  ...relations, corporate communications, brand communications and creative, website development, marketing research and analytics, integrated...