**About Express Errands & Courier:**
At **Express Errands & Courier**, we specialize in efficient, reliable logistics services with a strong commitment to customer satisfaction. We’re expanding our team and looking for a dedicated **Customer Support Specialist** to provide exceptional support during the evening hours.
**Job Responsibilities:**
* Provide timely, professional, and courteous support to customers via phone, email, and chat.
* Answer questions regarding our services, track shipments, and resolve issues effectively.
* Process orders, address inquiries, and ensure that all customer interactions are documented in our system.
* Assist in managing customer feedback and escalate concerns when necessary.
* Maintain a positive and professional image of Express Errands & Courier in all communications.
**Qualifications:**
* Previous experience in customer service or support roles preferred.
* Strong communication skills with a focus on empathy and problem-solving.
* Ability to work independently and manage time effectively.
* Detail-oriented and able to handle multiple tasks simultaneously.
* Must be available to work **evening shifts** (Eastern Standard Time) 5 pm – 10 pm.
* Reliable internet connection and computer to handle remote work.
**What We Offer:**
* Flexible, part-time hours.
* Remote work from the comfort of your home.
* Competitive hourly wage.
* Opportunities for growth and advancement within the company.
**How to Apply:**
Interested candidates are invited to submit their resume and cover letter.
We look forward to having you as part of our growing team!
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