Job Responsibilities
1 Must be able to provide first level PC technical support for all County employees and remote sites for both hardware and software.
2 Must be able to coordinate ordering, receiving, inventory, assembly, integration, check-out, delivery and installation of personal computer related hardware and software.
3 Monitors and manipulates computer setup options for routine computer operations.
4 Coordinates orders for needed computer equipment.
5 Ensures that all equipment is ordered by purchase orders and verifies delivery dates.
6 Ensures that equipment is delivered in good condition and contacts vendor(s) to resolve any problems (delivery, equipment, etc.) and/or
coordinates delivery schedule and destination of computer hardware and software.
7 Verifies hardware and software shipments against County purchase orders and inspects equipment upon arrival.
Required Skills
1 Ability to work independently or as part of a team.
2 Must have good oral and written communication skills, strong analytical and organizational skills, ability to solve problems quickly and completely and coordinate activities simultaneously.
3 Ability to assemble hardware and software components, performs hardware and software integration to provide a stand-alone computer
system and ensure it is operating as it is designed and operates properly.
4 Ability to communicate with vendors to resolve non-functioning equipment problems arranging for replacements and/or exchanges.
Education, Experience and Licensing
1 High school diploma or equivalent with three (3) years of information technology work experience.
2 Experience in configuring and installing PCs and related software and set up and configure network connections to file servers, application servers and the Internet.
3 Experience coordinating deliveries and installation of equipment to user installations and perform tests to ensure the system is operating properly, de-installs equipment and provides replacement system as required.
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