Job Description

Location: Green Bay, Wisconsin

Industry: Real Estate – Property Management

Company: Confidential (Via Toonen Consulting)
Employment Type: Full-Time

Toonen Consulting LLC is proud to represent a confidential, values-driven organization that stands as a leader in multifamily development and management, one of the few exceptional companies we selectively partner with.

The Director of Property Management oversees the day-to-day operations of multi-family apartment properties through hands-on, in-the-field management. The DPM is responsible for providing overall team leadership and implementing policies, procedures, and practices that enable each property to operate efficiently and effectively to achieve operational and financial performance objectives.

Leadership:

• Provide professional and positive leadership and mentoring to all on-site staff, promoting the core values and brand of the company and encouraging team and individual development through ongoing communication, training, and staff meetings.
• Establish metric-driven expectations for all management, leasing, and maintenance personnel and hold property managers accountable for performance and overall operations.
• Collaborate with Human Resources and the Senior Management Team to identify staffing needs and participate in recruitment and hiring.
• Participate in the development and implementation of company policies, procedures, and practices and ensure compliance across all properties.

Management:

• Regularly visit regional offices and inspect properties to ensure the highest standards are maintained; evaluate leasing, maintenance, grounds, and housekeeping performance and operations for compliance and efficiency; conduct random inspections of vacant apartments for market readiness.
• In conjunction with property managers, identify and communicate needed capital improvements to the Senior Management Team, along with costs and implementation plans.
• Ensure timely and accurate reporting by managers, including unit turn status, maintenance requests, and other key reports.
• Review, approve, and manage companywide maintenance relationships with vendors/suppliers, including service contracts.
• Control expenses by developing budgets, monitoring expenditures, and approving purchase orders and invoices above property manager limits.
• Develop and implement best practices and procedures to streamline operations and manage expenses to maximize net operating income.
• Work with Compliance to ensure adherence to health & safety regulations and applicable Fair Housing Laws.

Resident Relations:

• Coach and lead property managers and leasing staff on providing exceptional customer service and positive resident experiences.
• Assist in resolving complex resident concerns, complaints, and issues in collaboration with property managers.

Requirements:

• Must live in the Green Bay or Fox Valley area or be willing to relocate.
• Bachelor’s degree in Property Management, Business Administration, or equivalent experience.
• Minimum 10 years of progressive supervisory experience in property management.
• Accreditation through IREM (Institute of Real Estate Management) is a plus.
• Real Estate Broker’s License is a plus.
• Excellent written, oral, and presentation communication skills; strong listening and observation skills.
• Proven ability to lead effective teams and develop strategic solutions.
• Strong time management, organizational, and prioritization skills.
• Knowledge of current Fair Housing laws.
• Proficiency in Microsoft Office and major property management software (Yardi, RealPage, AppFolio; Rent Manager is a plus).
• Up to 75% local travel in and around Green Bay and the Fox Cities (Appleton); must maintain a valid driver’s license with an acceptable driving record.
• Willingness and ability to attend local and out-of-state training and conferences.
• Physical ability to inspect properties.
• High degree of professionalism and respect in appearance and interpersonal interactions.

At Toonen Consulting, we’re not just a consulting firm; we’re a strategic bridge between top-tier talent and thriving careers. Founded by Melissa Toonen, our foundation is built on integrity, professionalism, and a hands-on commitment to solving complex business challenges. Why We're Exceptional We blend behavioral science, operational rigor, and business intuition to bring clarity to complexity, fostering cultures that retain talent and unleash organizational performance. Core values: Integrity, Flexibility, Teamwork, Passion, Transparency, Continuous Learning, Positivity, Persistence, and Vulnerability, form the heartbeat of everything we do. Positioning for Hiring At Toonen Consulting, you're not just applying for another job; you’re stepping into a career that’s aligned with your strengths, values, and goals. We connect you with companies that truly value their people. We don’t work with just anyone, and neither should you. Our partners are industry-leading companies that prioritize employee growth, work-life balance, and long-term success. Core Capabilities of Toonen Consulting: 1. Business Development From startups to established enterprises, we offer full-spectrum support; from brand strategy and marketing materials to business plans and website design, ensuring operational readiness, market fit, and sustainable growth. 2. Talent Acquisition & Retention Hiring shouldn’t be a headache; it should be a strategic advantage. We identify talent gaps, craft recruitment strategies, and manage the full cycle hiring process to secure top performers and help them thrive. This directly dovetails with our hiring-focused mission: we bring you the best talent and align them with careers that ignite their strengths. 3. Strategic Planning Starting with a diagnostic “baseline assessment,” we co-create actionable and measurable strategic roadmaps. Our focus? Translate insight into precise, impactful execution. 4. Business Assessment We dive deep into culture, operations, and metrics to uncover untapped potential. Our candid, data-driven analysis leads to prioritized action plans that transform performance.

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