Executive Housekeeper Job at Hampton Inn and Suites - Phenix City, RAM Hotels, Phenix City, AL

UnZKbUFUMExUTGhqYWIxVzJ4R2RKdEtDZFE9PQ==
  • Hampton Inn and Suites - Phenix City, RAM Hotels
  • Phenix City, AL

Job Description

JOB SUMMARY

Are you friendly and enjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guest experiences? Are you a team player that is energetic, friendly, and professional? Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service? The Executive Housekeeper oversees the cleanliness of our hotel establishment while responding to our guest needs; ensure safety and security of hotel rooms; and maintain inventory and control costs. The Executive Housekeeper participates in the selection process and provides training to the Housekeeping Department to promote "top-notch" experiences for our guests. The Executive Housekeeper is the perfect example of exemplary performance for team members to follow.

JOB RESPONSIBILITIES

  • Responsible for preparing a monthly forecast for the Housekeeping Department with other departments to ensure no disruption to our guests; plan work schedules and room assignments for team members; participate in the recruiting and selection process of newly hired team members; responsible for performance planning and evaluation of newly hired team members; monitors team members performance to provide performance appraisals; maintain personnel records to ensure accuracy
  • Responsible for supervision and essential training of the newly hired team members in all aspects of housekeeping including guest services; ensure team members are familiar with duties and responsibilities, as well as the overall expectation of the Housekeeping Department; ensure team members are familiar with company policies; responsible for conducting guest satisfaction inspections of public areas, guest rooms, corridors, restrooms, as well as laundry personnel to ensure proper functioning
  • Assist with preparation of annual budget for the Housekeeping Department and manage expenses and budget; responsible for cleaning supply orders, linen par stockings, and chemicals; maintain inventory of supplies and ensure team members follow inventory/cost control procedures; implement and understand the hotel's key control system
  • Responsible for tracking lost and found goods and ensure team members are aware of the procedure; processing guest complaints, taking proper care/maintenance of equipment; conduct meetings with team members as needed; ensure uniforms of team members are presentable and meets the company expectations
  • Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; understanding of applicable laws which apply to housekeeping supplies an chemicals; monitor preventive maintenance program to protect physical assets of the hotel establishment
  • Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

  • High-school graduate or equivalent and a minimum of one year of executive hospitality experience (preferred)
  • Excellent customer service skills
  • Bilingual communication skills (preferred)
  • Computer knowledge and/or experience (preferred)

INDUSTRY EXPERIENCE

  • Previous experience in the hospitality industry (preferred)
  • Previous experience as an Executive Housekeeper (preferred)

REQUIRED SKILLS

  • Ability to follow directions and delegate in a fast-paced environment
  • Additional training (as required)
  • Must be flexible to work varied schedules
  • Excellent written and oral communication skills
  • Ability to listen attentively
  • Must have the physical ability to walk, bend, and stand for long time periods
  • Must be able to lift up to 40 lbs.
  • Must adhere to grooming and appearance standards in alignment with uniform

ESSENTIAL SKILLS

  • Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
  • Promote the property by demonstrating a "top-notch" attitude toward our guests which includes anticipating the guests needs - be proactive
Hampton Inn and Suites - Phenix City, RAM Hotels

Job Tags

Flexible hours,

Similar Jobs

Transitions, Inc.

Residential SUD Counselor/Therapist Job at Transitions, Inc.

*Position Title:* Licensed Substance Use Disorder Therapist Residential *Supervisor:* Clinical Supervisor*About Us:* Transitions, Inc. is a CARF-accredited behavioral health organization providing a full continuum of Substance Use Disorder (SUD) and co-occurring mental...

Axion Ray

Director of Talent and People Job at Axion Ray

 ...powered by advanced artificial intelligence. With top-tier backing from VCs like Bessemer and strategic partners like Boeing and Raytheon, Axion Ray is uniquely positioned to address manufacturings toughest challenges. Our team consists of experts from Palantir, McKinsey... 

Doorstead

Showing Agent - Rental Property Showings Job at Doorstead

 ...Associate to join our team in the Cincinnati area. This contracted hourly position is a 1099 position that focuses on conducting property showings for rental properties with occasional opportunities to conduct property evaluations. Average pay ranges between $40-50 per showing... 

SGS

API 570 Inspector Job at SGS

 ...Company Description SGS is the world's leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories... 

AO Globe Life

Beginner-Friendly Customer Service Representative - Start ASAP (Remote)© Job at AO Globe Life

 ...Based) Description: Globe Life AO is hiring now! Were looking for highly motivated...  ...or seeking a career change, this entry-level, beginner-friendly opportunity is built...  ...Home, Remote Customer Service, Hiring Immediately, Start ASAP, Apply Today Start Tomorrow...