Job Description

Job Description

The Florist is responsible for building, producing, installing and maintaining floral arrangements following the Wynn Floral Design Standard. The florist is responsible for the maintenance of fresh floral product and housekeeping of the department following the department standards. This includes receiving and processing fresh floral product, culling, sanitizing and organizing the floral cooler, preparing props and containers, performing event set ups and strikes, cleaning and storing props and containers, delivering retail orders and assist in customer service when receiving and processing floral phone orders.

• Responsible for taking floral orders, making the arrangement, delivering the arrangement and processing all paperwork properly.
• Responsible for the building and production of floral arrangements including but not limited to public area pieces, weddings, events, daily retail orders, special events, and special projects always following the Wynn Floral Design Standard.
• Responsible for receiving, processing, tagging and pulling floral product and hard goods.
• Will be responsible for maintaining a clean environment including cleaning and organizing the floral coolers, storage rooms, storage and work areas, the floral studio.
• Responsible for production, delivery, installation and strike of events, special projects and décor in both off-site and on-site venues.
• Process floral orders through the GoConcierge system, telephone and in person.
• Responsible for providing support and mentoring to newly hired florists.
• Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy.
• Operates specialized power and motorized equipment including, but not limited to, scissor lift, boom lift, fork lift, pallet jack, electric pallet jack, utility vehicles and trucks up to 30 ft. long.
• Responsible for maintaining the Company standards of service to guests and coworkers at all times.
• Ensures the Company standards of cleanliness and appearance for all areas.
• Maintains a safe and pristine work environment at all times.
• Works with safety as a priority, and follows department and company safety standards.
• Knows and adheres to Company policies and procedures, embraces company culture and takes pride in the resort and amenities.
• Knows and adheres to department tasks and standards.
• Understands and is well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
• Attends required training classes and incorporates new knowledge gained into daily work practices.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times.
• Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
• Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.

Qualifications

• 2 years of experience in floral design preferred.
• Requires a valid Nevada driver's license.
• Must be able to operate specialized power and motorized equipment including but not limited to: scissor lift, boom lift, fork lift, pallet jack, electric pallet jack, utility vehicles as well as trucks up to 30 feet long.
• Prior knowledge of the following systems is preferred: Go Concierge, MMS Agilysys and HotSOS.
• Florist must be able to work efficiently within a team environment.
• Must possess a positive, “whatever it takes” attitude.
• Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
• Must possess excellent communication skills.
• Florist must be well groomed and professional.
• Must be able to communicate in English with guests, management, and other associates to their understanding. Additional foreign language a plus.
• Must be available to work all shifts and days including weekends, holidays, opening and closing shifts. Schedule for this position is not set. Must be available to work all shifts and be able to flex schedule based on business demands and special projects.
• Must be able to work proficiently with deadlines and without constant guidance and supervision by following company and department standards.
• Must be able to work effectively in stressful, high-pressure situations.
• Must maintain the highest level of confidentiality regarding guests and staff.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must be 21 years of age or older.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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