Location: Harrisburg, PA
Position Type: Contract (6 Months)
Work Arrangement: Hybrid (5 days onsite / 5 days remote)
Pay Rate: $20 per hour
"Navitas Partners, LLC" is seeking a reliable and customer-focused Help Desk Analyst to support end users in a call center environment. This role involves providing first-level technical assistance, resolving common application and login issues, and escalating complex problems to Tier 2 support when necessary. The position follows a hybrid schedule after completion of initial training.
Shift Options:
8:00 AM – 4:30 PM or
8:30 AM – 5:00 PM
Training will be conducted onsite. Once fully trained, the candidate will transition into the hybrid work schedule.
Provide first-level technical support via phone and email in a call center environment.
Assist users with login issues, password resets, and application navigation.
Analyze and troubleshoot business application-related problems.
Identify whether issues are hardware-related or application-related and document them in the tracking system.
Escalate unresolved or complex issues according to established procedures.
Guide users through step-by-step problem resolution.
Utilize technical databases, documentation, and peer collaboration to research and resolve issues.
Maintain accurate records of work activities and time spent.
Communicate clear and timely status updates to users and stakeholders.
Support system changes, upgrades, and new product implementations as needed.
Adhere to quality standards and operational procedures.
Work collaboratively within a team environment and complete assigned tasks efficiently.
Strong verbal and written communication skills.
Experience providing technical support in a help desk or call center environment.
Basic understanding of computer hardware, software, and business applications.
Ability to follow troubleshooting procedures and escalation protocols.
Strong customer service and problem-solving skills.
Ability to manage multiple tasks and work in a structured environment.
For more details reach at resumes@navitassols.com
About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
...California Schedule: MondayThursday in office; Friday remote About the Role We are seeking a skilled and proactive Salesforce Administrator to join our team. In this role, you will support and enhance our Salesforce environment, ensuring optimal performance and...
...Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing... ...growth opportunities. We are actively hiring Research Assistants at our Panorama City site location. This is one of our three oncology...
Eleven Recruiting is actively seeking a highly organized, tech-savvy Senior Executive Assistant to support key technology executives including the Chief Digital Officer, Senior Director of Digital Product & Delivery, Chief Information Officer (CIO), and the EVP of Technology...
...lbs. WHAT YOU DOYou ensure the safety of the entire hotel, spanning three different shifts that covers the hotel 24/7. You secure all doors and locks and find yourself patrolling the grounds both inside and out. You take great pride in keeping the pathways,...
...guidance on applying these in executing business processes and practicesRespect the individual: Builds high performing teams embraces differences... ...a happier mind, body, and wallet!**-Health benefits** include medical, vision and dental coverage**-Financial benefits** include 401...