Help Desk Analyst - HDA25-34585 Job at NavitsPartners, Harrisburg, PA

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  • NavitsPartners
  • Harrisburg, PA

Job Description

Job Title: Help Desk Analyst

Location: Harrisburg, PA

Position Type: Contract (6 Months)

Work Arrangement: Hybrid (5 days onsite / 5 days remote)

Pay Rate: $20 per hour

Position Overview

"Navitas Partners, LLC" is seeking a reliable and customer-focused Help Desk Analyst to support end users in a call center environment. This role involves providing first-level technical assistance, resolving common application and login issues, and escalating complex problems to Tier 2 support when necessary. The position follows a hybrid schedule after completion of initial training.

Work Schedule

  • Shift Options:

    • 8:00 AM – 4:30 PM or

    • 8:30 AM – 5:00 PM

  • Training will be conducted onsite. Once fully trained, the candidate will transition into the hybrid work schedule.

Key Responsibilities

  • Provide first-level technical support via phone and email in a call center environment.

  • Assist users with login issues, password resets, and application navigation.

  • Analyze and troubleshoot business application-related problems.

  • Identify whether issues are hardware-related or application-related and document them in the tracking system.

  • Escalate unresolved or complex issues according to established procedures.

  • Guide users through step-by-step problem resolution.

  • Utilize technical databases, documentation, and peer collaboration to research and resolve issues.

  • Maintain accurate records of work activities and time spent.

  • Communicate clear and timely status updates to users and stakeholders.

  • Support system changes, upgrades, and new product implementations as needed.

  • Adhere to quality standards and operational procedures.

  • Work collaboratively within a team environment and complete assigned tasks efficiently.

Required Skills & Qualifications

  • Strong verbal and written communication skills.

  • Experience providing technical support in a help desk or call center environment.

  • Basic understanding of computer hardware, software, and business applications.

  • Ability to follow troubleshooting procedures and escalation protocols.

  • Strong customer service and problem-solving skills.

  • Ability to manage multiple tasks and work in a structured environment.

For more details reach at resumes@navitassols.com

About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

Job Tags

Hourly pay, Contract work, Remote work, Shift work,

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