Help Desk Specialist Job at Groves Capital, New York, NY

US9GckNqNExRN3hoYkxGVzB4NmRLTkNKZHc9PQ==
  • Groves Capital
  • New York, NY

Job Description

We are currently seeking a diligent employee who will be Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Also has to be able to complete Break/fix tasks as it relates to assessing and repairing Hardware.

Primary Responsibilities

* Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
* Respond to queries either in person or over the phone.
* Train computer users.
* Maintain daily performance of computer systems.
* Respond to email messages for customers seeking help.
* Ask questions to determine nature of problem.
* Walk customer through problem-solving process.
* Install, modify, and repair computer hardware and software.
* Clean up computers.
* Run diagnostic programs to resolve problems.
* Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
* Install computer peripherals for users.
* Follow up with customers to ensure issue has been resolved.
* Gain feedback from customers about computer usage.
* Run reports to determine malfunctions that continue to occur.
* Be proficient in the area of Break/Fix repairs to existing equipment that comes in.

Job Tags

Full time, Local area,

Similar Jobs

Vantage Care, LLC

RN/LPN Weekend Supervisor Job at Vantage Care, LLC

 ...Come Join Our Amazing Team! We are seeking talented RN/LPN Weekend Supervisor to join our dynamic team at Vantage Care, LLC...  ...a meaningful impact! Vantage Care at New Bedford is the home where people work together to make great things happen every day. We offer a pleasant... 

Northwestern Medical Group

Triage Nurse-Internal Medicine Part Time Days Job at Northwestern Medical Group

 ...dependent on several factors such as relevant work experience and internal equity. For...  ...) and Friday (8:45am-5:15pm).** The Triage Nurse reflects the mission, vision, and values...  ...advocate. Triage all incoming telephone calls and electronic messages, prioritizing... 

Pediatrics Texas

Bilingual Pediatric Nurse Practitioner/Physician Assistant (Spanish Preferred) Job at Pediatrics Texas

 ...Position: Part-Time / Full-Time Nurse Practitioner or Physician Assistant Are you passionate about providing exceptional care to children and families? Pediatrics of Southwest Houston is looking for a compassionate and skilled Nurse Practitioner or Physician Assistant... 

Affordable land scaping services

Remote Data Entry Clerk Work From Home Job at Affordable land scaping services

Affordable Landscaping Services is looking for Remote Data Entry Clerks to support our growing operations team. This is a 100% work-from-home position suitable for entry-level candidates, fresh graduates, and individuals looking for flexible remote work. You will ...

BAMO

Senior Designer Job at BAMO

 ...We are BAMO creative expression | award-winning design travel | international destinations multi-cultural exposure | innovative...  ...alongside the Design Leads you will research and explore, setting the mood and directing the design vocabulary through spatial layouts...