Job Description

Salary: $45,760 - 45,760 per year Requirements:

• Proven experience in IT support or help desk positions with in-depth knowledge of desktop support and computer management.
• Proficient in troubleshooting software issues across various operating systems including Windows (and Windows Server), macOS, and Linux.
• Familiarity with networking principles such as LAN/WAN, TCP/IP protocols, DNS configuration, VPN setup, firewall management (including Meraki), and TCP troubleshooting.
• Experience with Active Directory administration, GPO deployment, and deployment tools like SCCM or similar.
• Knowledge of network infrastructure components including switches, routers, and issue tracking systems like BMC Remedy or ServiceNow, as well as Jira.
• Excellent communication skills to clearly convey technical information to non-technical users.
• Strong analytical skills to swiftly assess complex issues and devise effective solutions.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco certifications are advantageous.
• A customer-centric attitude combined with exemplary problem-solving abilities to ensure superior user support.

• Provide IT support to end-users via phone, email, or remote access tools, resolving hardware, software, and network-related issues.
• Diagnose and fix software challenges pertaining to operating systems such as Windows and macOS.
• Manage various computer hardware including desktops, laptops, mobile devices, and peripherals.
• Help troubleshoot software for applications, including Microsoft Office and other productivity tools.
• Configure and assist with computer networking components such as LAN, TCP/IP, DNS, VPNs, firewalls, and Cisco Meraki devices.
• Support Active Directory management tasks like user account creation, GPO implementation, and permission management.
• Utilize IT service management tools like Autotask, Datto RMM, and RocketCyber for ticket tracking and resolving incidents.
• Carry out system updates and manage deployments using SCCM or similar platforms.
• Assist with IT infrastructure upkeep, notably in Windows Server environments and network administration tasks.
• Document issues and solutions to enhance support processes.
• Collaborate with team members to identify recurring issues and suggest improvements for stabilizing systems.

• Active Directory
• Cisco
• Firewall
• Hardware
• Support
• JIRA
• LAN
• Linux
• macOS
• Mobile
• Network
• ServiceNow
• TCP/IP
• VPN
• Windows

More:

We are looking for a skilled Help Desk Technician to provide comprehensive IT support and technical assistance within our organization. This full-time role allows you to work 40 hours per week and offers a pay starting from $22.00 per hour. We provide a dynamic work environment with benefits, including a 401(k), health insurance, and paid time off. Our team is dedicated to maintaining robust IT operations and delivering exceptional service across the organization through collaboration and innovation.

last updated 52 week of 2025

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