Job Description

Status: Full-Time, Non-Exempt
Pay: $22.00/hour
Schedule: Tuesday-Saturday

• Tuesday: 10:30 a.m. - 7:00 p.m.
• Wednesday-Saturday: 8:00 a.m. - 4:30 p.m.
  

Job Summary :  The  Housing Navigator supports individuals within the Mercy House shelter system by conducting ongoing needs assessments, developing housing plans, making referrals, and advocating for clients to help them achieve long-term housing stability. This role includes creating individualized service plans, collaborating with external agencies, and applying trauma-informed care and harm reduction strategies. Responsibilities also involve managing a caseload, maintaining accurate records, and providing crisis intervention and housing support services.

• 100% employer-paid medical insurance at base tier
• Voluntary dental. vision, and life coverage
• Paid Time Off (Sick & Vacation)
• Flexible Spending Account (FSA) for eligible medical expenses
• Employee Assistance Program (EAP) for personal and work-related support
• 403(b) retirement plan with up to 3% employer match
• Paid on-the-job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

Essential Duties and Responsibilities:
Client Services

• Manage a caseload of 22–30 clients, conducting assessments and developing service plans
• Provide client-centered, trauma-informed case management to support housing stability
• Assist with obtaining vital documents, accessing benefits, and connecting to community resources
• Guide clients through all service stages, including assessments to housing placement, referrals, and crisis support
• Conduct risk assessments and facilitate warm handoffs to housing providers
• Collaborate with landlords, outreach teams, and social workers to secure permanent housing
• Maintain timely, accurate documentation in HMIS and participate in CES meetings and trainings

Team Collaboration

• Work with staff, volunteers, and partners to support shelter operations and programming
• Communicate effectively in a fast-paced, team-oriented environment
• Attend meetings and contribute to agency-wide planning and coordination

Administrative Duties

• Maintain thorough case documentation and support data/reporting requirements
• Use approved software systems and manage time independently
• Stay informed on treatment models and best practices through ongoing learning

Knowledge and Skills

• Strong grasp of confidentiality, ethical standards, and professional boundaries
• Skilled in documentation, housing navigation, and client engagement across diverse populations

Requirements :
Education and Experience

• Bachelor's Degree in Human Services or related field is preferred
• Minimum of 1 year of experience working with individuals experiencing homelessness and/or mental health challenges is preferred
• Applicants with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low-income, and diverse populations and have a working knowledge of mental health and recovery are welcome to apply

General

• Ability to work effectively with diverse populations
• Strong organizational and time-management skills, with the ability to prioritize tasks
• Capable of performing crisis interventions as needed
• Excellent verbal and written communication skills
• Ability to maintain a positive, professional, and safe work environment
• Strong interpersonal skills and the ability to build effective working relationships with clients, team members, and partners
• High level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Bilingual in Spanish is highly preferred

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to sit for extended periods and work at a computer
• Must have reliable transportation

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster:  English & Spanish (
E-Verify Right to Work Poster:  English & Spanish (

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

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