IT Support Specialist Job at RDG Planning & Design, Omaha, NE

UlBGdkJUOElUYnBsYWJSYzBSaVZKdEdKZkE9PQ==
  • RDG Planning & Design
  • Omaha, NE

Job Description

Description

Not everyone enjoys spending their workday solving tech problems – fixing the glitches, guarding the servers and patching software vulnerabilities. But you do...

Not everyone enjoys making sure the invisible digital infrastructure that designers use is running smoothly as they design great places for our communities. But you do...

If you’re the “you” we’re talking about here, then we highly encourage you to apply for IT Support Specialist position. In addition to having a deep knowledge of all things IT, the ideal person for this job enjoys building relationships with a great team and possesses a passion for continual learning.

Essential Job Functions

  • Serve as the first line of support for end-users via phone, email, chat, or ticketing system.
  • Order, inventory, install, and troubleshoot Microsoft Windows, Apple, and various mobile devices.
  • Quickly learn new software applications, providing support and training to staff as needed.
  • Multitask effectively while prioritizing multiple incoming requests.
  • Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a positive support experience.
  • Understanding of cybersecurity basic best practices.
  • Work on-site in an office environment.

Requirements

  • Ability to research, diagnose, and resolve both hardware and software issues. Strong understanding of computer networking and security best practices.
  • Advanced knowledge of Windows 11 operating systems.
  • Builds long-term relationships with team members through positive customer service
  • A continuous learner who constantly looks at how they can improve themselves and the firm
  • Experience installing and managing software through ManageEngine Desktop Central, preferred.
  • Troubleshooting experience with: Adobe Creative Cloud, Autodesk products, Bluebeam, Fortinet, Newforma, Microsoft 365, Power BI, VMware, Zoom, preferred.
  • Experience setting up TVs/displays and operating 3D printers, preferred.

Education And Experience

  • Associate degree or higher in an IT-related field.
  • Two or more years of professional experience in an IT helpdesk or technical support role.
  • Travel occasionally, approximately once per month.

Location: Omaha, NE

Job Tags

Work at office,

Similar Jobs

Ottawa

Data Entry Clerk (Remote) Job at Ottawa

 ...oriented Data Entry Clerk to join our remote team. This is a full-time position with a 40-hour work week, offering flexibility and the opportunity to work from the comfort of your own home. As a Data Entry Clerk, you will be responsible for accurately and efficiently... 

WWU College of Business & Economics

Research Technologist Supervisor Job at WWU College of Business & Economics

Apply Position Title Research Technologist Supervisor About the University Western Washington University, with over 15,000 students...  ...and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding... 

Recruiting For Less

Tax Accountant Job at Recruiting For Less

 ...Our Dallas client, a full-service financial/accounting firm, is looking for a Tax Accountant to join their team. This role will work on client tax files (80%) and bookkeeping (20%). Qualifications: CPA certification is not required. We are looking for accountants... 

University of Pennsylvania

Resource Technologist C (Department of Pathology Bioresource) Job at University of Pennsylvania

 ...Resource Technologist C (Department of Pathology Bioresource) University Overview The University of Pennsylvania, the largest private...  ...parks. Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between... 

Planetly

Services Sales Executive Job at Planetly

 ...for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to ****@*****.*** . Our Commitment...