Job Description
JOB TITLE: Onboarding Concierge
REPORTS TO: Onboarding Lead
OVERVIEW: Under the direction of the Onboarding Lead, the Onboarding Concierge is responsible for handling the flow of candidates coming into the office to start/complete their onboarding process. Help to guide caregivers through the paperwork and tasks they have to complete for hire, in-person, while communicating any updates to the onboarding team about candidates. This role entails knowing the onboarding process to help with: collecting and processing employment paperwork, maintaining
employment records and monitoring ongoing compliance for licensing and credentialing of all associates, collecting IDs/legal documents from candidates, making ID badges, and overcommunication with the onboarding team.
ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Work with the onboarding team on assigned cases for new Associate On-boarding process to include collecting employment applications, all required HR onboarding documentation, applicant credentials, TB testing, residency requirements, etc.
2. Data entry new hire and associate termination information; update/maintain database regarding staff credentials, licenses, and other relevant information; and data entry communications with staff on compliance requirements..
3. Verifies I-9 documentation (including document collection/verification).
4. Communicate frequently with internal departments regarding the status of caregivers within the new hire process.
5. Input information into required systems (SalesForce, HHAeXchange, ADP, etc.) as required.
6. Demonstrates a concerned, helpful, and professional manner.
7. Performs other duties as assigned.
8. Serve as the first point of contact for new hires, collecting Identification (ID, SSC,BC)
9. Set the candidates up on the laptops and direct to specific system accesses ( Tax Credit Q’s, Application, LMS training). Ensuring as well the completion of said documents.
10. Address candidate questions and concerns to the best of their ability
11. After new hire is finished with hiring process the concierge will contact assigned onboarding specialist/and or BD representative for introductions and to ensure all basis were covered
12. Collect feedback on the onboarding experience and report any trends or issues to onboarding/HR
COMPLIANCE AS REQUIREMENT OF PERFORMANCE: Compliance with our policies and procedures is a responsibility of all our associates. It is a part of each associate’s performance to follow these requirements:
All associates are expected to participate in any investigatory activities
All associates are expected to report any violation of our policies and procedures.
All associates are expected to conduct themselves in an ethical manner consistent with the company's mission statement and Standards of Conduct
All associates are expected to protect the privacy of protected records and must conduct themselves consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state specific privacy laws
COMPETENCIES/SKILLS: Excellent organizational, oral and written communication skills; problem solving abilities
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
Communication – Communicates persuasively; listens and gets clarification
Demonstrate empathetic attitude towards the care of the ill clients and their family members
Computer proficiency- Ability to navigate basic Microsoft Office suite, EMR systems and applicable internet resources per company policy
Able to manage competing demands for time and resources and independently prioritizes work responsibilities
Able to function effectively as a member of a team
EDUCATION AND/OR EXPERIENCE: Moderate competency with computers and keyboarding
Excellent organizational, oral and written communication skills
PREFERRED EXPERIENCE: 1-year recent experience in a home care agency or other healthcare field
Exceptional computer proficiency including Microsoft Office, general accounting software, and knowledge of one or more major web-based home health database software program
Strong customer service skills
Experience with ADP and HHAeXchange Software preferred, not required
PHYSICAL DEMANDS: Regular requirement to sit; use hands to touch, handle or feel
Occasional requirement to stand; walk and reach with hands and arms
Occasional requirement to lift and/or move up to 10 pounds
Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus
WORK ENVIRONMENT: Business Office Environment
Noise level is usually moderate
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