The Operations Supervisor is responsible for day-to-day operations of a team of technicians and pharmacists. Manages and improves productivity and performance standards, plans and directs work flow and project assignments. Responsible for attaining or exceeding production goals for their respective area daily. Conducts hiring, training, and evaluation of front line team members. Responsible for team’s adherence to employment policies and corporate values. Works with the Pharmacy senior leadership team to establish team and site standards and expectations, operational processes and procedures, and the business work plan for the team. Recognizes and recommends operational improvements.
Schedule: Tuesday - Friday; 5:00 AM - 3:30 PM
What you'll do:
Develop, track and monitor employee’s safety, compliance to quality, service and production standards
Monitor prescription turnaround time so that internal standards and client performance guarantees are met
Assist Pharmacy senior leadership team in monitoring costs to ensure compliance with cost to fill goals
Address staff concerns and day to day operational, system, customer service, quality, and professional issues
Work in production as needed
Implement programs and process improvements to enhance the level of internal and external customer service provided
Work with Pharmacy senior leadership team to analyze operations and overall efficiencies of the pharmacy
Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve
Represents pharmacy operations in cross-functional meetings and projects
Monitors daily operations of a unit and actively assists or provides direction to subordinates as required
Ensures that projects are completed on schedule following established procedures and schedules
Other special projects and tasks as assigned
What you need to do the job:
High school diploma or equivalent; BA/BS degree preferred
Relevant operations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering)
Must be eligible to maintain a pharmacy technician license issued through the Missouri State Board of Pharmacy throughout time in position
Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members; supervisory experience preferred
Knowledge of lean or process improvement methodologies
Excellent oral and written communication skills
Ability to adapt in a dynamic work environment, make independent decisions
Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
Willingness to work a flexible schedule for peak times
General PC knowledge
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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