Pier Coordinator - NYWT Job at TopView Sightseeing, New York, NY

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  • TopView Sightseeing
  • New York, NY

Job Description

Job Title: Pier Coordinator

Location: New York, NY
Compensation: $18/hour + Weekly Bonus Incentive
Schedule: Full-time | Weekends & Holidays Required

About the Role:

New York Water Tours is seeking a reliable and energetic Pier Coordinator to support daily operations at our piers. This key role ensures smooth boarding processes, accurate passenger tracking, and top-notch customer service for our water tour guests.

Key Responsibilities:

  • Manage pier operations including staff setup, equipment checks, and signage.

  • Scan tickets and troubleshoot any issues.

  • Accurately track and report passenger attendance and daily scan reports.

  • Communicate with bus dispatch and management about schedule changes, delays, or closures.

  • Monitor passenger data through internal platforms and submit all required forms.

  • Ensure safety standards are met and incidents are properly documented.

  • Handle mooring tasks including catching lines and securing vessels.

  • Welcome guests, provide trip information, and promote tour upgrades.

  • Conduct dock inspections and maintain a clean, efficient boarding area.

  • Support a positive and professional environment for staff and guests.

Requirements:

  • Ability to commute to Pier 40.

  • Able to lift up to 50 lbs and stand for long periods.

  • Excellent customer service and communication skills.

  • Ability to work independently and stay organized under pressure.

  • Willing to work outdoors in all weather conditions.

  • Comfortable working 12-hour shifts, weekends, and holidays.

  • Sales experience or willingness to promote upgrades is a plus.

Join us and help create memorable experiences on New York’s iconic waterways!

Job Tags

Full time, Shift work, Weekend work,

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