Job Description

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be.

We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship development and leadership programs
• And more

Please Note:

• Shift is WEO (Saturday & Sunday) plus 2 days during the week working 12pm-10:30pm.
• Training will be held onsite at Northlake for 6-8 weeks.
• A multistate nursing license is required for this Telehealth role.

Department Overview:

Nurses in the Telehealth Nursing department demonstrate strong competency in using various telecommunication technologies to provide direct virtual nursing care. Telehealth Nursing RNs triage prioritize patient needs collaborate with patients to develop care plans direct them to the appropriate level of care and provide referrals to Emory services and other resources to ensure a comprehensive care experience. Telehealth Nursing LPNs assist patients with prescription management across specialties.

Description

We are seeking a capable Registered Nurse / RN who has acquired broad experience in caring for patients and has developed a sound understanding about the care of a particular patient population.

• The Virtual/Telehealth Registered Nurse (RN) is responsible for providing high-quality patient care using virtual platforms.
• The RN utilizes their clinical expertise critical thinking and evidence-based practices to assess triage and support patients remotely.
• The role requires proficiency in telecommunication technologies the ability to apply clinical algorithms and protocols and a strong understanding of patient populations and virtual care workflows.

Patient Care & Telehealth Services

• Conduct remote patient assessments triage crisis intervention and education via telephone video chat and other digital platforms.
• Develop individualized care plans in collaboration with patients and providers.
• Apply clinical algorithms and protocols within the Electronic Medical Record (EMR) to determine appropriate patient disposition.
• Schedule patients with the appropriate level of care based on triage findings.
• Assist with prescription management referrals and connecting patients to Emory services and external resources.

Communication & Collaboration

• Serve as a liaison between patients providers and the healthcare team.
• Resolve medication and pharmacy-related issues in coordination with provider orders.
• Educate patients on their care plans and promote optimal health outcomes.
• De-escalate calls to ensure reasonable and effective resolutions for all parties involved.

Documentation & Compliance

• Accurately document patient interactions assessments and interventions in the EMR.
• Maintain confidentiality and adhere to HIPAA regulations.
• Identify and report patient safety and quality concerns.
• Ensure compliance with the ANA Code of Ethics for Nurses and institutional policies.

Professional Development & Training

• Participate in ongoing competency training and skill development for telehealth nursing.
• Train orient and mentor new team members students and staff as needed.
• Stay informed through TEAMS emails and other internal communications regarding policy updates and system changes.

Administrative & Operational Support

• Attend staff meetings huddles and other organizational meetings as required.
• Support clinical and administrative telehealth operations across various practice settings.
• Work a flexible schedule including weekends and holidays to meet business needs.

MINIMUM QUALIFICATIONS:

• Graduate of an accredited prelicensure Bachelor of Science in Nursing (BSN) AND - 12 months of recent nursing experience within the past five years OR - Recent completion of a re-entry nursing program.
• OR Graduate of an accredited prelicensure Associate Degree in Nursing (ADN) with a minimum of 2 years of recent nursing experience within the past five years
• Exceptions: Current LPNs employed within the Emory Healthcare (EHC) system who have completed an accredited RN program and obtain RN licensure are eligible to transition into this role while completing the RN Resident Program
• Emory LPNs enrolled in an Emory ADN program as of 3/30/2025 must sign an obligation agreement to complete an ADN-to-BSN program within two years of entering the RN Clinician role.
• License: Valid active unencumbered Compact/multistate RN license (eNLC) required within 60 days of hire.
• Certifications: BLS certification required.
• PLAN: Must meet all Clinical Nurse Employee Commitments.
• Required Skills & Competencies: Strong critical thinking and data synthesis skills.
• Proficiency in telephone triage assessment and communication.
• Ability to multi-task in a fast-paced virtual environment with attention to detail.
• Knowledge of electronic medical records (EMR) and e-prescribing.
• Familiarity with Microsoft Word Excel PowerPoint and Outlook.
• Strong interpersonal skills including cultural competence and ethical decision-making.
• Work From Home (WFH) Requirements: Compliance with Emorys Work From Home Agreement.
• High-speed broadband and reliable internet connection.
• Private and confidential workspace at home.

Preferred Qualifications: Education: MSN or DNP

JOIN OUR TEAM TODAY! Emory Healthcare (EHC) part of Emory University (EUV) is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet designated ambulatory practice. We are made up of 11 hospitals-4 Magnet designated the Emory Clinic and more than 425 provider locations. The Emory Healthcare Network established in 2011 is the largest clinically integrated network in Georgia with more than 3450 physicians concentrating in 70 different subspecialties.

Additional Details

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.

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