Job Description

Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani – meaning “mountain reaching heaven,” is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivaled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle – all complemented by Auberge’s intuitive and gracious service.

Job Description

The base salary range for this position is $27.00 - $28.00 hourly.

$1,000 Hiring Bonus for successful candidates! Our Security Patrol Officer will be focused on monitoring and patrolling assigned areas and is responsible for rendering aid to guests and team members relating to their safety and security. Officers interact with guests to ensure their visit is memorable and facilitate resolution in the event concerns are raised. Officers conduct routine patrols of the property and document and mitigate unusual findings. This individual will investigate claims, provide recommendations and take action as necessary. Necessary skills include working knowledge of computerized systems, proficiency in oral and written communications, professionalism and warmth.

• Patrol the property with specified equipment, check all designated points and document all actions taken.
• Ensure all guest room doors are secured; assist guests and residents with room access.
• Investigate suspicious persons on property.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest and resident complaints; complete documented reports.
• Respond to the scene of guest and Team Member accidents promptly; administer first aid/CPR; communicate specified information to E.M.S./medical personnel as required.
• Report to scenes of guests or Team Members fighting.
• Comply with state regulations and property guidelines for handling intoxicated guests and residents.
• Resolve safety hazard situations and coordinate towing of vehicles.

Qualifications

• 1-year experience as a Security Officer or equivalent.
• Valid drivers' license.
• Prior experience in a luxury environment is a plus.
• Ability to acquire and maintain Hawaii Guard Card Certification. 

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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