Job Description

This position provides direct housing and sheltering support to families at the ARCHES Project sites in Polk and Marion counties. Responsibilities include supporting daily operations including cleaning and laundry services, clerical duties, data collection & entry, assisting clients with navigation to resources, and other special projects as needed. Multiple positions available.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED.
• Two years of relevant social services experience, including work with children, youth or families required.
• Knowledge of/or experience with the principles of trauma-informed care, trauma awareness, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.
• Equivalent combination of education and experience may be accepted.

CERTIFICATES, LICENSES, REGISTRATION

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Food Handler's Card or ability to obtain within 30 days.
• Candidate must pass pre-employment and random drug screenings.
• Candidate must pass comprehensive MWVCAA and ODHS background screenings prior to employment.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of/or experience working with the homeless, vulnerable, or at-risk populations is preferred.
• Basic proficiencies in computers, MS Office products, database software, and web tools.
• Effective interpersonal communication skills, in both written and oral form.
• Must demonstrate excellent planning, organization, and time management skills.
• Demonstrates tact, diplomacy, and empathy when communicating formally and informally with clients, staff, and program partners.

ESSENTIAL DUTIES and RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Provides program support such as cleaning, site upkeep, laundry, and supportive services.
• Provides client engagement and assistance, including answering the telephone, and monitoring client and facility safety.
• Facilitates access to guest onsite services.
• Employs de-escalation techniques and makes quick decisions in response to guest or client incidents.
• Provides supportive services for the programs offered through the ARCHES Project.
• Assists with program operations including data entry for clients, follow-up with clients, assisting clients with navigation to resources and other special projects as needed.
• Attends and engages in required annual trainings.
• Performs cleaning, janitorial, and laundry tasks in support of day-to-day facility operations.
• Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
• Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.
• Maintains appropriate boundaries with clients and coworkers at all times.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Specific vision abilities required by this job include close vision and the ability to adjust focus. Frequently required to hear and speak.
• Regularly lift and/or move 25 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling personal items, food, clothing, sacks, carts and use of computers and written in-take processing
• Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.
• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants.
• Regulates emotions during interactions with escalated clients and staff.
• Regulates emotions and handles pressure of frequent demands for attention, time and work tasks as outlined by a supervisor.
• Requires multi-tasking, including the ability to collaborate with staff, volunteers and guests.

WORK ENVIRONMENT

• Indoor and outdoor work environments with frequent interruptions, demands, and noise.
• Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Exposure to trash and potential biohazards.
• This position requires on-site work and is not eligible for remote work.
• Shift options may vary between early morning, evening, and nights.
• Ability to accept on-call work, frequently with short notice (for example, same day for a call-out).

MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

*MWVCAA is a Second Chance Employer supporting individuals with criminal records with a fair and equal opportunity at employment. A background check will be conducted for this position. A criminal record will not automatically disqualify an individual from a job, unless there is a specific legal exclusion. MWVCAA will consider convictions as they relate to job duties and responsibilities and consider the length of time since the offense.

**This is a partial list of essential duties and responsibilities. To review the full job description, download below.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at HR@mwvcaa.org or call 503-585-6232 to ask f or a HR Team Member.

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