Telephone Activation Specialist I Job at Mediacom Communications Corporation, Chillicothe, IL

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  • Mediacom Communications Corporation
  • Chillicothe, IL

Job Description

Telephone Activation Specialist I Location Chillicothe, IL :

GENERAL RESPONSIBILITIES: The Telephone Activation Specialist is responsible for reviewing, processing and resolving all forms of order fallout that may create an error or jeopardize a scheduled installation. SPECIFIC RESPONSIBILITIES :

  • Answer inbound telephone calls.
  • Audit SODI tasks to ensure order completion.
  • Reviewing past due orders and attempting to reschedule.
  • Examine fallout from equipment fulfillment including order entry and shipping dates, including preprovisioning TIVO devices for next day installations
  • Audit rejected telephone orders and place outbound calls when necessary to inform customers of issues and work toward resolving them.
  • Auditing and assisting customers through Third Party Verification, required on every order in which a customer elects to keep an existing telephone number.
  • Audit and repair telephone orders that failed to build to telephone switch.
  • Monitoring orders in real time for errors with porting numbers, held orders, or failed telephone activations.
  • Fallout caused by improper entry or systematic issues.
  • Audit all transfers of service keyed with telephone product for accuracy

EXPERIENCE/SKILLS :

  • High School Degree required
  • Preferred - Up to 1 year of previous Customer Service experience
  • Customer-oriented mentality.
  • Ability to operate a computer.
  • Effective listening skills with high level of empathy.
  • Effective verbal communication skills, including grammar and tone.
  • Strong ability to ask relevant questions to identify customer needs/concerns.
  • Ability to remain calm and confident while managing confrontation and rejection.
  • Self-motivator - upbeat and with a high energy level.
  • Strong work ethic; team-oriented attitude.

EOE: m/f/d/v

Job Type: Full-time

Pay: $14.00 per hour

Expected hours: No less than 40 per week

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance
  • Work from home

Experience level:

  • No experience needed

Shift:

  • Day shift
  • Evening shift

Work setting:

  • Call center
  • In-person

Work Location: Hybrid remote in Chillicothe, IL 61523

Job Tags

Hourly pay, Full time, Remote work, Shift work, Day shift, Afternoon shift,

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