Job Description

Reception & Client Services

• Greet clients and patients warmly and professionally

• Answer phones, schedule appointments, and manage client communications

• Check clients in and out, process payments, and handle invoices

• Maintain accurate client and patient records in the practice management system

• Communicate medical instructions, estimates, and discharge information clearly

• Maintain a clean, organized, and welcoming lobby and front desk area

Veterinary Technician Support

• Assist veterinarians and technicians with patient restraint and handling

• Obtain patient histories and assist with triage when appropriate

• Perform basic technical skills as trained (e.g., nail trims, blood draws, vaccine preparation, lab work, radiographs, catheter placement, anesthesia monitoring — based on training and certification level)

• Assist with exam rooms, treatments, and surgical prep/cleanup

• Clean, disinfect, and restock exam rooms, treatment areas, and equipment

• Monitor hospitalized patients and report changes to the medical team

Cross-Training Expectations

• Will rotate between front desk and technical duties based on clinic needs

• Must be willing to step into either role to support patient care and clinic flow

• Maintain competency in both receptionist and technician responsibilities

Skills & Qualifications

• Previous veterinary clinic experience preferred (reception or technician)

• Strong communication and customer service skills

• Ability to multitask in a fast-paced environment

• Compassionate, calm, and professional demeanor

• Basic computer skills and familiarity with veterinary software preferred

• Ability to work collaboratively with all team members

Physical Requirements

• Ability to stand for extended periods

• Ability to lift and restrain animals (with assistance when needed)

• Ability to work around animals, chemicals, and medical equipment

Work Environment

• Fast-paced veterinary clinic with exposure to animals, medical procedures, and emotionally charged situations

• Requires flexibility in scheduling, including occasional weekends or extended hours as needed

Core Values

• Commitment to patient care and client education

• Accountability, teamwork, and professionalism

• Willingness to learn and grow within the clinic

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